WHAT IS OUR SHIPPING POLICY?
Thank you for choosing us! We want to provide you with the best possible experience, which is why we ask for your patience as we lovingly tailor each piece to your chosen size measurements. Please allow up to 5 business days for us to fulfill your order. We take pride in our careful artisanal process, ensuring that every item is created with utmost care and attention to detail. Kindly note that the processing time mentioned does not include the estimated delivery time. In the unlikely event that you haven’t received a shipping notification after 5 business days, please reach out to us at support@eledzine.com , and we will happily assist you. Thank you for your understanding and we hope you enjoy this experience.
SHIPPING TIMELINE
After your order is shipped, we genuinely estimate that you will receive it within 1 to 7 business days, depending on your location. Please note that due to shipping restrictions in places worldwide, there might be rare instances where we have to cancel an order. However, we assure you that we will always notify you promptly if such a cancellation occurs.
Once your package has been scanned and marked as delivered, we kindly remind you that ELEDZINE cannot be held responsible for any further issues or concerns. We appreciate your understanding and look forward to ensuring a smooth and delightful shipping experience for you.
SHIPPING RATES
This is calculated by at checkout depending on your location and varies depending on your order weight. Orders will be shipped from Accra – Ghana through DHL
SHIPPING NOTIFICATION
If you have not received a shipping/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to support@eledzine.comÂ
including your order number.Â
ITEM NOT DELIVERED?Â
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. Once items are shipped and customers are notified, it is the responsibility of the postal service to ensure that packages are delivered accordingly. Please note that refunds will not be issued for lost packages, however, items will be re-sent at our own cost if there is proof that a package cannot be traced.
At ELEDZINE, we strive to provide premium pieces and excellent customer service. To ensure transparency and clarity regarding our return and refund policy, we have implemented the following Policy:
Returns:
We do not accept returns or a refund on our products. We encourage our customers to carefully review the product details, size charts, and descriptions before making a purchase to ensure the right fit and satisfaction.
Exchanges:
An exchange is only considered when a wrong size or product is shipped. We understand that sizing can be a concern, therefore, a size chart has been provided to help customers choose their correct sizes. Customers are advised to speak to our customer support team via contact information provided if they need clarification before placing an order. In any case where the size needs to be slightly adjusted to fit before shipping.
Defective or Incorrect Items:
In the event that you receive a defective or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue.
Please note that this No Refund Policy is applicable to all purchases made from ELEDZINE and by placing an order with us, you agree to the terms and conditions outlined in this policy.
We value your support and are committed to providing you with the best possible shopping experience. If you have any further questions or concerns regarding our policy, please don’t hesitate to contact our customer support team.
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